Gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. pin88 is committed to giving every player the tools, information, and support they need to stay in control.
Adults Only — Strictly 21 and Above
The pin88 platform is strictly for adult users aged 21 or older. Age verification is mandatory for all accounts.
Certified Responsible Gaming Policy
Every one of these features is available free of charge to all pin88 account holders. You can activate any of them by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your pin88 account. Once you reach your limit, no further deposits are accepted until the period resets. Increasing a limit takes 7 days to take effect; decreasing one applies immediately.
Take a temporary break from gambling for 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account remains open but all betting, deposits, and game access are suspended. Time-outs cannot be reversed early — they run their full duration.
Request a self-exclusion for a minimum period of 6 months, or permanently. Self-exclusion closes your account, cancels pending bonuses, and prevents you from opening a new account. This is our strongest tool and is designed for players who feel their gambling has become a serious problem.
Set an optional on-screen reminder that alerts you after a specified period of continuous play — for example, after 30, 60, or 90 minutes of activity. This nudge helps you stay aware of how long you have been playing and encourages regular breaks.
Define the maximum amount you are willing to lose in a given day, week, or month. Once you hit your loss limit, all betting on your account is automatically paused for the remainder of that period. Like deposit limits, reductions take effect immediately while increases require a 7-day cooling-off window.
Enable periodic reality-check notifications that display a concise summary of your current session — time elapsed, total bets placed, net result — and ask whether you wish to continue. These prompts are designed to interrupt automatic play patterns and encourage conscious decision-making.
All protective tools are activated through our support team — no account portal navigation required. The process is simple, confidential, and takes only a few minutes.
Send a message to [email protected] with the subject line "Responsible Gaming Request". Our team is available 24/7, including all Indonesian public holidays.
State clearly which tool you want to activate (e.g., deposit limit, time-out, self-exclusion) and the parameters you prefer — for example, "Weekly deposit limit of Rp 500.000" or "Time-out for 1 week starting today".
To protect your account, our team will verify your identity against the details on file. This takes only a moment and ensures no third party can activate restrictions on your behalf without your knowledge.
You will receive a written confirmation by email once the restriction has been applied. Deposit-limit and loss-limit reductions, time-outs, and self-exclusions take effect immediately upon confirmation.
We will follow up with you at the end of any time-out period to check how you are doing before your account access is automatically restored. For self-exclusions, re-activation requires an in-depth review and a mandatory 7-day reflection period.
Recognizing the early warning signs of problem gambling is the first and most important step toward getting help. Honest self-awareness protects you and the people around you.
If you recognize yourself in two or more of these signs, we encourage you to activate a time-out or self-exclusion right away and reach out to our support team. You do not need to be in crisis to ask for help — early action is always the most effective.
These questions are for personal reflection only — they are not submitted anywhere and do not affect your account in any way. Answer honestly to get a clearer picture of your current relationship with gambling.
1. In the past four weeks, have you bet more than you could comfortably afford to lose?
2. Have you felt the urge to bet larger and larger amounts to get the same level of excitement?
3. Have you tried unsuccessfully to reduce or stop your gambling in the past 3 months?
4. Has gambling caused you financial difficulties, arguments at home, or problems at work?
5. Do you feel that gambling is taking up more time in your daily life than it should?
How to interpret your answers: If you answered "Sometimes", "Often", or higher for two or more questions, consider reaching out to our support team to discuss a time-out, deposit limit, or self-exclusion. These tools are confidential, free, and effective.
The pin88 platform is exclusively for adults aged 21 years or older. We enforce this policy through mandatory KYC (Know Your Customer) verification for every account, and we reserve the right to request additional documentation at any time if we have reason to question a user's age.
Any account found to belong to a person under 21 will be immediately suspended without notice. Any winnings accrued will be forfeited, and any deposits made will be returned to the original payment source after investigation. We report confirmed underage gambling attempts to the relevant authorities where required by our licensing obligations.
If you are a parent or guardian in Indonesia and are concerned that a minor in your household is accessing online gambling platforms, we strongly recommend implementing device-level parental controls, monitoring your bank statements — particularly transactions via BCA, BRI, OVO, DANA, or GoPay — and speaking openly with your children about the risks associated with gambling.
Verification process: All new accounts must submit a valid government-issued photo ID (Indonesian KTP or passport) confirming they are 21 or older before any withdrawal can be processed. Accounts that fail or refuse KYC will be restricted from withdrawing funds.
Every new account must complete identity and age verification before any withdrawal is permitted. Acceptable documents include an Indonesian KTP (national identity card) or a valid passport. Documents are reviewed by our compliance team within 24 hours on business days.
Our compliance systems continuously monitor accounts for behavioral patterns associated with underage play — such as unusually small deposit amounts, first-time play patterns, or access from school-registered IP addresses. Flagged accounts are reviewed manually.
If you suspect a minor is using a pin88 account — including an account in your own name — contact us immediately at [email protected]. We will investigate and take action within 24 hours, including immediate account suspension pending review.
Self-exclusion is the most powerful responsible gaming tool available on pin88. It is designed for players who need a definitive, enforced break — not a short pause.
The minimum self-exclusion period. Your account is closed, all active bonuses are cancelled, and new registration attempts using the same identity are blocked for the full 6 months.
A full calendar year of account closure and blocked access. Many players find this period sufficient to reassess their relationship with gambling and implement healthy long-term habits.
An extended exclusion suitable for players who have experienced significant financial or personal harm from gambling and need substantial time away from all platforms.
A lifetime closure of your pin88 account with no option for reinstatement. This is irreversible. We recommend this for players who have identified a serious, long-term problem with gambling.
Important: If you request a self-exclusion and later attempt to open a new account using the same or different identity details, pin88 will close the new account immediately and return any deposited funds. We take our self-exclusion commitments seriously and will not re-admit excluded players before their exclusion period has expired and been formally reviewed.
Whether you want to set a limit, take a break, or simply talk through what you are experiencing, our support team is ready to help. All responsible gaming conversations are treated with complete confidentiality.
Our dedicated support team includes native Indonesian-speaking agents who are trained to handle responsible gaming requests with sensitivity and without judgment. We are available around the clock, every day of the year — including Lebaran, Idul Fitri, Idul Adha, and Christmas.
Reach us by email (plain text — not a clickable link):
[email protected]Typical response time: under 2 hours. Urgent safety requests are prioritized and handled within 30 minutes.
The username associated with your pin88 account, so we can locate your record immediately.
Be specific — e.g., "I want a 1-week time-out" or "Please set a daily deposit limit of Rp 200.000".
You are not obligated to explain yourself, but any context you provide helps our team give you more tailored guidance and support.
Specify whether you prefer our reply in English or Bahasa Indonesia — our agents are fluent in both.
Stay informed, set your limits early, and remember that pin88's responsible gaming tools are always available — free, confidential, and effective. Explore our FAQ for more answers, or review our Terms & Conditions to understand your account rights.